If parents and teachers are looking for a lesson in honesty and transparency to show children, they need to look no further than what took place at a meeting of the Middletown burgess and commissioners the other night.

At Monday night’s session, the town’s commissioners approved a whopping 36-cent rebate to each of the town’s

water customers after it was discovered that a billing system

error had overcharged them an extra 1 to 3 cents per quarter for several years.

The mistake had been brought to the town’s attention in July by an eagle-eyed resident who noticed that a recent bill had asked her to pay 2 cents more than it should have. Apparently, the town’s billing system was adding an extra half-cent to customers’ bills when the bill ended in an odd number.

The glitch has been fixed, but there was the small matter of the extra few hundred dollars the town erroneously collected. That’s what prompted the refund talk.

The question a lot of us might ask is, “So what?” Over the course of a few years, a penny here or a penny there doesn’t really matter, right? The thought may run contrary to Ben Franklin’s “A penny saved is a penny earned” notion, but we can count the number of times we’ve walked past a penny laying on the ground without picking it up.

But Middletown’s decision isn’t about money. It’s not about the $616.32 in total that the town had to refund its residents. It’s not even about trying to respond to that initial complaint about being overcharged. It’s about doing the right thing. In one small action, the town’s commissioners showed that even the smallest mistakes should be addressed.

Over the years, we’ve seen plenty of mistakes, some of them ones we’ve made ourselves. But we’ve always subscribed to the notion that a person should not be judged on their errors as much as how they respond to them. In this case, Middletown’s commissioners responded by trying to do what’s right, even if the stakes weren’t that high and — likely — not many people were even paying attention.

From what we can tell, no one was knocking on the town’s door demanding their handful of coins be returned. In fact, Burgess John Miller told our reporter this week that when he mentions the situation to others, they are surprised that the commissioners are going to these lengths to return such a pittance.

Town Commissioner Chris Goodman said it more succinctly. “In the end, we’re doing what’s right,” he said.

We couldn’t agree more. We could all learn something from their actions.

(9) comments

threecents

This is such a small amount of money, that it might have cost the tax payers more to make the corrections than they got in refunds.

HappySeller2014

Middletown citizens should be proud. This is making things right by doing the right thing. Middletown elected officials deserve praise here. Good job.

bpsws

John Miller always acts in an ethical and honest manner. Middletown is blessed to have him as citizen and its Burgess.

User1

So which article is correct? This one stating “.36l or the one published earlier in the week stating “.3”! And since when is correcting a overcharge a “right thing”? It is merely correcting an accounting “error”. And IT IS in response to complaints on being overcharged. Why do we need to “praise” someone for doing the right thing when it should be automatic?

HappySeller2014

Well, not doing anything was an option. But, Middletown folks just take care of each other it seems.



The fact is it is rarely automatic. Especially in a governmental environment.



Just ask Frederick City about their recent logo fiasco. Took a lot of pressure to finally cave and do what 99% of the citizenry though was right...trash the logo and its secretive development costing taxpayers $40K+.



I bet a lot of Frederick city and county folks wished they lived in Middletown. Appears folks in that town do the right things.

User1

No, not doing anything was NOT an option. Read both articles. This was brought about by a “complaint” from Middletown customers who realized they’ve been overcharged. By NOT doing anything they were open to a possible lawsuit for inaction. And again, has he resolved the issues with town residents whose basements flooded due to “renovations”?

marinick1

[thumbup][thumbup]

DickD

My thoughts too, bp.

User1

Now if maybe they can get the street finished after two years already. Have you heard if Mr Miller has taken care of the residents whose houses were flooded after the last TWO rainstorms? That article was in the FNP also but then you never hear any followup.

Welcome to the discussion.

Keep it clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Engage ideas. This forum is for the exchange of ideas, insights and experiences, not personal attacks. Ad hominen criticisms are not allowed. Focus on ideas instead.
TURN OFF CAPS LOCK.
Don't threaten. Threats of harming another person will not be tolerated.
Be truthful. Don't knowingly lie about anyone or anything.
Be nice. No racism, sexism or any sort of -ism that is degrading to another person.
No trolls. Off-topic comments and comments that bait others are not allowed.
No spamming. This is not the place to sell miracle cures.
Say it once. No repeat or repetitive posts, please.
Help us. Use the 'Report' link on each comment to let us know of abusive posts.