Here's another mail story. I didn't receive a bill from my Chase Card for December. I went to the store in early January and the clerk at checkout announced loudly "your card is declined."

I called Chase, been their customer for 27 years. No, was their response, we sent the bill, you owe us money plus late fees until the card will be restored. Asked for a copy of the bill, which I never received. Ten days later, they had not received my check. So I sent them another, which they got. Then they got the first check I sent. Now they have been paid twice.

In late January, they said they would send me a refund, but they wouldn't put it back in my account. So far, no refund received. I may never see that money.

(34) comments

threecents

I had a similar incident with Chase, where I send a check in the mail, but they did not receive it and charged a late fee. I called and explained and paid by phone, and they agreed to wave the late fee. If they end up receiving the check and depositing it, then it will be a credit on my account, which is OK with me.

pamzimmrrt

I also have a CC with Chase, and they have been great over my years with them. My payment was also late,, refunded my late charge, and now I am more vigilant about checking my online statement and paying that way.I can even pay early if I want to.

gjthuro

Jean, many folks including myself prefer to pay thru the us mail out of habit and or fear of on line hacking. Yes you have an obligation to pay timely but the CC company also has an obligation to get an invoice to you timely and neither side is working well nor can it control, what is going on with the postal service....I would suggest you keep track of the date of receipt of invoice and pay the amount due the next day if possible and if the due date has already past place a memo in the bill citing those facts which is what we are doing and having no trouble with credit card companies....also if you can, restrict the number of cards you are using to reduce the problem...my wife has a credit card for almost every store in Frederick but she has now eliminated the use of all of them and we are now putting everything on just 1 card. Hopefully the problems will be corrected , it seems Balt facility is the crux of the problem at least in this area and hopefully postal will consider re-opening the Frederick facility to sort incoming and outgoing until Balt. recovers

MD1756

If you're worried about online hacking why aren't you worried about hacking when the credit card information is transmitted from the store to the data center or someone at the merchant selling your information? You're best bet is to set up auto pay and use secure passwords and secondary verification. There is no need to use the mail if you use a credit card. Heck I had credit card information stolen from a credit card that never left the house. I used it on a solar project (transaction made from home and no unusual cars in sight within range to intercept the data), and around the same time it was used is when I called in the credit card number to the hardware store to pay for the materials for redoing my front porch prior to putting solar panels on the front porch. The information was most likely stolen by someone at the hardware store and sold. I've never had a problem with any auto pay bills.

DickD

The mail may be slow, but it is not the reason you missed your payment, because you can call the number on the back and they will tell you when the payment is due, how much and you can pay using the check routing and account number, over the phone. Besides, if you want a new card, tell them you lost it and have them expedite it by Fedex or UPS. You will get it the next day.

C.D.Reid

Ms. Riddle, my suggestion to you would be to first join the 20th century, when Al Gore first invented the Internet (BIG LOL!!) and then find your way into the 21st century where most people pay bills online. You could save yourself a lot of potential problems if you were to do so.

Dwasserba

Companies assuming everyone will pay online just because it's available, or in fact more/less forcing them to do so after showing inflexibility toward them, is overbearing. Hitting grandma with her own umbrella because she can't open it, is distasteful..

C.D.Reid

The fact of the matter is when people take on the responsibility of credit cards, they agree to make the payments on time or suffer the consequences. The companies don't care how the customers do that, they just want what is owed them when it is due. Decades, ago when the postal service was an efficient organization, mailing payments was no problem. Times and conditions have changed, but the attitude of lenders hasn't. They still want their money when it is due. Paying bills, virtually all bills, online these days assures that they get those payments on time and, with the enhanced security measures in place now, it's virtually risk free. The only check that I write monthly now is for our electric and water bills, and I just drop it in the payment outside the town offices. And the last book of stamps that I bought has lasted me for over a year now.

Awteam2021

You can also pay your electric and water bill online. You wouldn’t even have to drive to the town office. You can now have your medical exams done remotely, have groceries ordered and delivered online. Work remotely. Celebrations, birthdays, holidays, weddings, funerals all on zoom.

I just don’t want it to lead to no social interaction. I’m sure even we can agree on this. Right?

shiftless88

CD; you mean last June when the postal service was an efficient organization.

bosco

awt, I'm not so sure about those remote medical exams. Do proctologist's send a remote control hand to plug into the USB port on your computer? How does that work exactly? [beam][beam][lol][lol]

Greg F

B>...here's that remote hand you were thinking of https://usa.banggood.com/DIY-5DOF-Robot-Arm-Five-Fingers-Metal-Mechanical-Paw-Left-and-Right-Hand-p-1099018.html?utm_source=googleshopping&utm_medium=cpc_organic&gmcCountry=US&utm_content=minha&utm_campaign=minha-usg-pc&currency=USD&cur_warehouse=CN&createTmp=1&ID=557353&utm_source=googleshopping&utm_medium=cpc_bgcs&utm_content=frank&utm_campaign=frank-ssc-usg-0112-all-20LP-v2-20sc&ad_id=491071478051&gclid=EAIaIQobChMI_aP3zNHi7gIVHwiICR0l2gQFEAQYAiABEgKiBfD_BwE

C.D.Reid

Correction: ...I just drop it in the payment 'box' outside the town offices.

KellyAlzan

BFD, no one cares

gabrielshorn2013

Tsk, tsk, tsk...lashing out. 🤣

DickD

Then someone should be looking out for Grandma.

KellyAlzan

awe, like we do with you here!

eastmoonrabbit

[thumbup][thumbup][thumbup][thumbup]

DickD

You don't need the Internet, CD. You can pay over the phone!

shiftless88

CD: note the the original problem is that the bill never arrived.

MD1756

You can see your bill online and if you've had the card a while, you should know when it is due. If you're not using online to pay, just look at your checkbook register. Not receiving a bill is not much of an excuse when you've made charges over then month.

shiftless88

Thanks, Trump. I thought he was for the little people? Did he consider the consequences to the working folk of this country when he screwed up the USPS or did he ignore it just for his election push? Of course that is a rhetorical question.

C.D.Reid

Sorry shift, but it ain't Trump anymore. Your boy Beijing Joe seemed to forget to sign an executive order to correct the postal service's problems.

DickD

It takes time to rectify everything Trump destroyed, including mail service.

C.D.Reid

It only takes the stroke of a pen, Dick, just like it only took the stroke of a pen for Biden to throw 11,000 people out of work (11,000 to start with, that is,) and release thousands of illegals, some of whom may very well have COVID, into mainstream America. And you're fine with that, aren't you?

shiftless88

CD; are you aware that Biden cannot just toss out DeJoy? Apparently not.

shiftless88

Really, CD? Really?

Greg F

Sorry, but with the advent of online access well available and a call to the card company that should have been made ahead of time, but obviously wasn't, this is on the author for not being responsible enough to be PRO-active rather than reactive. You took the card out and owe a debt, and the mail being delayed was well known. Should have got off your lazy rear end and made a simple call to handle this. This is no longer 1940.

Dwasserba

Card customer for 27 years and sending two checks (!) to rectify the situation hinted to me that you just referenced a senior's rear end as "lazy." Could be wrong.

DickD

Nope, you are right, but that could have been someone not a senior too. Not all seniors live in the past.

TomWheatley

Sorry things went south, but perhaps a timely phone call to customer service would have saved the day.

Awteam2021

Have you guys ever consider banking online? It’s much more timely and simpler.

sevenstones1000

Best to receive and pay your bill online to make sure. Live and learn.

elmerchismo1

There are a lot of distressing stories like this. I have a couple myself. The only comfort I can offer is that the mail is late - very late - but not lost.

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