When you call 911 in a life-and-death situation, you expect to be treated with empathy and care. And I am sure the majority of people who work with the county’s emergency services are kind and compassionate people.

Unfortunately, I found the one who isn’t.

I went for yearly blood work on June 4 and was called at 4 a.m. June 5 by a nurse from my doctor’s office. I was told my hemoglobin was so low that I needed to get to the emergency room for a transfusion. I was told I could die, have a heart attack, seizure or stroke. I was told to call 911.

I was waiting on my steps when they arrived. I laid on the bed and my vitals were taken several times. No empathy was shown or spoken. Just vitals OK. Then the EMT said I hadn’t seen anything yet until I get the expensive ambulance bill.

I’m worried that I’m going to die, and he comes up with this.

When we arrive at the hospital, he asked me if I wanted to walk in. If I was going to walk in, I would have driven myself.

The nurse was waiting inside and told him to bring me her way since they were waiting to give me a transfusion.

He took me the opposite way down a long hall when the nurse asked him what he was doing and that I needed to get in a room. He turned around and said that he was taking the long way around, the scenic route.

I put in a complaint with a woman who works with 911. When I called about the outcome, I was told that the documentation said that both she and the EMT worker had said that I was going to get an Uber (ride-hailing service) but didn’t have the money.

Why would I get an Uber when I was told to call 911? That doesn’t make any sense.

I spoke with the battalion chief about my situation with this particular EMT worker and I told him, “If I ever need 911 again and he is on, I will refuse to go.”

Peggy Wade

Thurmont

(39) comments

Lev928

I can tell you from working in both the LEO and fire-rescue/EMS field for nearly three decades, there are no doctor's offices that are going to call you at 4am to discuss your test results. There's simply no such thing, It happens immediately after your tests results, or when you're being referred to a specialist ... during normal business/treatment hours whether it's a private doc or an ER visit. There is clear false narrative in the story. As for calling 911 ... regardless of the hour ... it's their job (career or volunteer) to respond, evaluate and determine if transport is necessary. It is NOT the 911 caller's right to determine these issues. Remember, there are habitual 911 abusers out there. I'm not saying the writer is one of them, but they are out there and well known no matter what state, county, city or town. As for You, Kelly, you are starting to show MORE bias instead of neutrality ... which you should NOT be doing. Please don't become the new FCPSPrincipal that has no idea of reality, law and the Constitution. You're better than that.

Cmcg

The last thing I am concerned with is if my EMT is polite. Rather have the biggest jerk EMT's that do their job right than someone concerned about whether I am offended.

Just another reason to create drama where there isn't any.

All Frederick First Responders disregard this article and move on.

jsmith823

First of all, no doctor's office is going to call you at 4AM to discuss lab results about a "very low hemoglobin" level. They would've received it that day and discuss it with you. If it warranted an ambulance ride, they would've called for one that day when you seen them.



Second, they didn’t *tell* you to call 911. They most likely said that your levels were very low, and you needed to go to the emergency room for a possible blood transfusion, and that *if* you feel like it’s an emergency, to not hesitate to call 911. I’ll be blunt: low hemoglobin levels do not warrant an ambulance ride. It’s not an immediate threat to your airway, breathing, or circulation. You called 911 for a stupid reason.



Stop lying or exaggerating. You sound like one of those stereotypical “Karens” that complain to the manager.

gdunn

I'm sure she was a real treat as a patient. You would be amazed how poorly treated EMS workers are.

KellyAlzan

Same could be said about you in many regards, based on your posts here throughout the years.


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KellyAlzan

I’m not here playing hollier than he- -.



I’m not the one accusing the writer as this or as that. But you are LOL

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KellyAlzan

I’m not the one writing trash about the lady in need of professional medical help. That’s very low.

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KellyAlzan

I am the god, that’s why I got FNP commentor of the year in 2001. Being Lead Commentor, and being rude towards an older lady who isn’t happy with how a county employee treated her are two total different things. Not even apples to apples. Telling her she is a miserable lady. All government departments have a bad employee every now and then. This may be one of those times. What gives you the right to tell her how horrible she is?

Kelly Q Alzan, Lead Commentor

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KellyAlzan

Lol I’ve hardly posted on here for the last 10 or so days!!! Im glad to see I carry so much here that people didn’t notice my nearly non-activity LOL

click on my profile, it will show my history :)

rmaghan1

EMT’s get you from point A to point B and if your still alive then they have done their job. Their not there to hold your hand, pat your head and sing you lullabies. Keep in mind they see people at their worst or dead all day everyday. We can’t expect them to be cheery and bubbly. Peggy- put it in perspective and get over it

richardlyons

You're a real piece of work.

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KellyAlzan

Wow. What a crappy response. Hope your family member that needs emergency ambulance is as all mighty as you.


KellyAlzan

Ammblance personnel’s job its to rescue, revive, preserve, and transport. Not concern themselves with patients transport bill, provide scenic tours, or lie (the Uber claim).







If someone calls the police to report a stolen bicycle, even though it’s just a bicycle in the cop’s eyes, it may be more than that in the eyes of the child that it belonged to. It may have been a gift from a deceased loved one. Or, maybe the child worked his tail off to buy it. Sensitivity. Sensitivity. Sensitivity. Same sensitivity training should go for fire and rescue.


User1

You deal with the job your trained for! Your are not a “friend” or a priest or a consoler. You are a Emergency Medical Tech. Must be awful to be living alone and having nobody to take you to the hospital at 04:30. Just wants some attention and pity.

rmaghan1

Where did you grow up and live now Kelly, Paradise Island? EMT’s see the worst of the worst, most of us would have PTSD if we did their jobs. Se what they see and then preach your Libby sensitivity crap

KellyAlzan

So that gives an emt the entitlement to treat the writer as alleged? That gives the emt the right to say the writer told them she was going to take an Uber, when the writer eludes that such a thought never crossed her mind??

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KellyAlzan

Ammblance personnel’s job its to rescue, revive, preserve, and transport. Not concern themselves with patients transport bill, provide scenic tours, or lie (the Uber claim).


DickD

We had occasion to call 911 some years ago, they were very professional and pleasant. We couldn't have asked for anything better.

KellyAlzan

Cool story [love][love][love]


DickD

[scared]

shiftless88

If I am calling an ambulance I am MUCH more concerned about competence than bedside manner.

jwhamann

Read it as a stand-up comedy routine and it's pretty funny...

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Dwasserba

But that's right. I can be very charming and reassuring, but can't actually do anything in this circumstance....under stress we focus on the wrong qualities but if we live to tell the story, we shouldn't completely miss the point.

sevenstones1000

Did the writer mean 4pm? This story seems odd.



On the other hand, my son was manhandled by the sheriffs dept when he was lost and trying to ask for directions to his doctor’s office, so nothing surprises me. Incompetence is everywhere,

User1

Don’t drop “crumbs” of incompetence! If you have another story to say then say it! We already know you despise the sheriff!

User1

And why exactly did the FNP print this “letter”? Dear Peggy contradicts herself in almost every sentence. “I was waiting on my steps....I laid on the bed”. Why go back into the house and not into the ambulance? What about the other EMT? They always travel in pairs. Letter only seems like someone needs a little attention don’t they? Fake news!!!

Dwasserba

"I was waiting on my steps when they arrived. I laid on the bed..." I took this to mean the guerney.

Perkinsm

Obviously, I don't have 100% of the details, but I don't think anyone gets a call at 4AM from a doctor's office for blood results. That was probably why the EMT's may have been less than pleased to have to respond on hour 21 of their 24 hour shift at 4AM for a non-life threatening call. Speaking from the viewpoint of a retired paramedic.

User1

Dear Peggy from Thurmont must have been delirious due to her low hemoglobin!

Perkinsm

Just wondering which doctor's office is open at 4AM to get results from blood tests. My experience is that doctor offices close in the evening as do the labs unless you are at the hospital already (which has their own lab). I think the blood test results call came much ... much earlier. The 4AM ride to the ER was what was probably on the mind of EMS workers on hour 21 of the 24 hour shift. This transport could have waited until business hours or occurred much earlier when the call was received during business hours.

KellyAlzan

You’re making a lot of presumptions. Since when did there be limits on the time of day as to when an EMT (public servant) must utilize empathy and sensitivity?



also, I’m thinking the “4 am” may be a typo”. I wouldn’t dwell much on the 4am aspect. Perhaps the FNP needs to go back and double check the original letter. And / or call Ms. Wade and confirm the time.


Perkinsm

My presumptions come from my experience, which if you share my 30+ years of EMS experience please share it with us. Nonetheless, I believe the 4AM time is not a typo, I have had people do this same exact thing at 4AM - with a suitcase packed to boot.There is a saying ... "If you have not walked a mile in my shoes..."

KellyAlzan

Ok, so now I fished your background out of you. Biased.







Do you know that most law enforcement agencies train their officers on sensitivity? I’m wondering if fire and rescue do as well?


Perkinsm

Also Re: Empathy - Explaining is not excusing.

Perkinsm

Biased - No. Experience in this matter yes. Your experience = none, yet you bring a lot of prejudice. You also don't know my bio at all. Since I have had sensitivity training while I was in law enforcement also. Please you seem to know an awful lot in your posts from your research on the internet. Tell me about the training I received ... please. Unless this will take away from your daily posts on almost every article in the paper. Yes I can research too!

User1

Sorry Kelly....EMTs are not all public servants! A lot are working for private services or hospitals. Only the ones that work for the county/city FD are!



And maybe FNP shouldn’t have published this nonsense at all!

KellyAlzan

The emt at hand is a county employee. Aka public servant. But thanks for lecturing the known


rcfoster

Trying to lighten the mood and hopefully bringing your BP down isn't your cup of tea. Make a note of that someone. You were worried about dying but if he shows up, you're going to refuse treatment and die. Makes sense (rolling eyes).

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