When you call 911 in a life-and-death situation, you expect to be treated with empathy and care. And I am sure the majority of people who work with the county’s emergency services are kind and compassionate people.
Unfortunately, I found the one who isn’t.
I went for yearly blood work on June 4 and was called at 4 a.m. June 5 by a nurse from my doctor’s office. I was told my hemoglobin was so low that I needed to get to the emergency room for a transfusion. I was told I could die, have a heart attack, seizure or stroke. I was told to call 911.
I was waiting on my steps when they arrived. I laid on the bed and my vitals were taken several times. No empathy was shown or spoken. Just vitals OK. Then the EMT said I hadn’t seen anything yet until I get the expensive ambulance bill.
I’m worried that I’m going to die, and he comes up with this.
When we arrive at the hospital, he asked me if I wanted to walk in. If I was going to walk in, I would have driven myself.
The nurse was waiting inside and told him to bring me her way since they were waiting to give me a transfusion.
He took me the opposite way down a long hall when the nurse asked him what he was doing and that I needed to get in a room. He turned around and said that he was taking the long way around, the scenic route.
I put in a complaint with a woman who works with 911. When I called about the outcome, I was told that the documentation said that both she and the EMT worker had said that I was going to get an Uber (ride-hailing service) but didn’t have the money.
Why would I get an Uber when I was told to call 911? That doesn’t make any sense.
I spoke with the battalion chief about my situation with this particular EMT worker and I told him, “If I ever need 911 again and he is on, I will refuse to go.”